Play gift cards and other prepaid Play balance, including cash top-ups, aren’t refundable or transferable unless required by law (for instance, underage user accounts). Promotional Play balance isn’t refundable or transferable.
Region-specific policies
- For US residents, gift cards are generally non-refundable and cannot be redeemed for cash, except where required by state or federal laws.
- Korean residents who have redeemed gift cards or non-promotional gift codes may request a refund of the card amount for residual values of Google Play balance equal to 40% or less of the face value of the gift card.
- In accordance with the Fair Treatment of Financial Consumers Charter, Malaysian residents who redeemed gift cards or non-promotional gift codes may request a one-time refund of their Google Play balance.