Ask questions in Google Maps

You can ask questions and get an AI-powered response, with the ability to go deeper through follow-up questions and helpful links to the web, from Ask Maps. This AI-powered tool helps you find the best places to go and provides specific details about your destination.

Important: WebGL is required for Ask Maps to function. Some browsers block the WebGL technology used to make 3D images.

Ask questions

  1. On your computer, open Google Maps.
  2. Click Menu Menu and then Ask Maps.
  3. In the prompt box, enter a question.
  4. Tap Send .
    • You can continue to ask follow-up questions.

Examples of what to ask

  • “Any fun things to do this weekend within a 15-minute drive?”
  • ”I need to pick up my friend from the airport. What's the fastest way to get there? When should I leave if I need to be there by 6:00 PM? Where can I get flowers on the way?”
  • ”My phone is about to run out of battery. Where can I buy a charger? Are there any charging stations available at no charge without having to order a coffee?”

Find conversations in your chat history

  1. On your computer, open Google Maps.
  2. Click Menu Menu and then Ask Maps.
  3. To find a list of your past conversations, tap History .
  4. To load a past conversation, tap it.
  5. You can also go to your History page to view the Ask Maps threads saved to your account.

Delete conversations from your chat history

  1. On your computer, open Google Maps.
  2. Click Menu Menu and then Ask Maps.
  3. Tap History .
  4. Next to the conversation you want to delete, tap Delete .
    • Important: You can only delete the full conversation, not just a part of it.
  5. You can also go to your History page to delete the Ask Maps threads saved to your account.

How Ask Maps provides suggestions

Suggestions and local results in Ask Maps are determined by combining ranking factors with your personal account activity and preferences.

How local results are ranked

Local results appear for people who search for businesses and places near their location.

For example, if you ask for “Italian restaurants” in Ask Maps, you can get local results showing nearby restaurants you’d want to visit.

Several factors are combined by Google’s ranking systems to find the best match or matches for your search: primarily relevance, distance, and prominence.

For example, if what you’re looking for is likely in a business that’s farther away from you, Google’s ranking systems might decide to rank it higher in local results.

Learn more about local search results in Google.

Tip: Payment from other companies doesn’t influence results in Ask Maps. Paid content in Google Maps is labeled.

How Ask Maps personalizes responses for you

If available in your country and you have enabled Personalized Recommendations, Ask Maps uses your account data to personalize responses. This information may come from sources such as:

  • Your interactions with places on the map.
  • Your recent searches, including searches for directions.
  • Places you've saved or starred on your computer, phone, or tablet.
  • Places rated or reviewed by you.
  • Your home and work addresses, if you set them in your account.

Learn more about how Maps personalizes AI-powered responses for you.

How we rank transportation options

When you enter a destination in Ask Maps, we show you how to get there by different travel modes, like driving, transit, cycling, or walking.

The transport options we show you are ranked based on the combination of factors designed to help you find relevant and useful info. These factors can include duration, distance, price, mode preference, or the relevance of an option to your query. Generally, the most important factors are relevance, duration, and sometimes price.

Where available, we also show you mobility services like public transport that are provided by third parties who have made their transport data publicly available or who have a partner agreement with us. Any partnerships or business relationships we may have with any transportation service providers do not influence the ranking of these services.

Verify Ask Maps responses

AI-powered answers can sometimes be incorrect. Be sure to double-check responses:

  • Check important information in more than one place. Click the links for AI sources.
  • To get the best answers, ask multiple versions of your question. Try to ask for different opinions or more details.
  • If something doesn’t look right, send feedback to Google. Your feedback helps Google improve AI-powered features for everyone.

Give feedback about Ask Maps responses

If you get an AI-powered answer that you feel is unsafe, not helpful, inaccurate, or bad for any other reason, you can let us know by submitting feedback. Your feedback will help this experience improve.

  1. Below the answer:
    • If the answer is helpful, tap Thumbs-up .
    • If the answer needs improvement, tap Thumbs-down .
  2. If you tap Thumbs-down , select a reason.
  3. Enter any additional feedback.
  4. Tap Submit.

Report a problem

  1. Under the response, tap Thumbs-down .
  2. Select a reason for the feedback.
  3. In the text box, describe the issue in detail.
  4. Tap Submit.

Tip: To leave positive feedback or suggest features, tap Thumbs-up and fill out the form.

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